About me

I have long and solid experience of digital innovation, service design, UX and customer insights in the public sector, finance, telecom, health and energy. I am passionate about creating a good customer and user experience and getting result. By applying both qualitative and quantitative methods gaining insights increase customer engagement and build user friendly products spanning several channels – building a relation between the user and the product. New ideas, tools and ways of working keeps digital innovation fun.

For an up to date CV, take a look at my LinkedIn profile.

 

S k i l l s e t

  • Digital innovation

  • Service design

  • Customer insights

  • Interaction design

  • User testing, focus groups and interviews

  • Personas, target group analysis and customer segmentation

  • Measuring and analysis

  • Market research and market analysis

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