I have long and solid experience of digital innovation, service design, UX and customer insights in the public sector, finance, telecom, health and energy. I am passionate about creating a good customer and user experience and getting result. By applying both qualitative and quantitative methods gaining insights increase customer engagement and build user friendly products spanning several channels – building a relation between the user and the product. New ideas, tools and ways of working keeps digital innovation fun.

For an up to date CV, take a look at my LinkedIn profile.

S k i l l s e t

• Digital innovation

• Service design

• Customer insights

• Interaction design

• User testing, focus groups and interviews

• Personas, target group analysis and customer segmentation

• Measuring and analysis

• Market research and market analysis